Privacy policy

This policy describes how EPOCH (byepoch.com) collects, uses and protects your information when you visit our site or place an order. We try to keep it readable.

What we collect

When you place an order:

  • Your name, email address, shipping address and billing address
  • Payment information (processed by our payment partner, never stored on our servers)
  • The contents of your order
  • Your IP address and browser type

When you sign up to our newsletter:

  • Your email address
  • Your communication preferences

When you browse our site:

  • Pages visited and time on site
  • Device and browser information
  • Cookies (see the Cookies section below)

What we do with it

We use your information to:

  • Fulfil your order (process payment, ship the watch, send tracking)
  • Provide customer service
  • Send marketing emails if you have opted in
  • Improve our site and product offering
  • Prevent fraud
  • Comply with our legal obligations

Who we share it with

We share information only with:

  • Shopify, our e-commerce platform, which processes payments and stores order data
  • Klaviyo, our email marketing platform (only if you have opted in)
  • Shipping carriers, for delivery
  • Analytics providers (Google Analytics, Meta Pixel) in anonymised form
  • Legal authorities, if required by law

We never sell your personal information to third parties.

Cookies

Our site uses cookies to function correctly, remember your preferences and measure traffic. You can disable cookies in your browser, but parts of the site may not work as intended.

Your rights

You can:

  • Ask us what data we have on you
  • Ask us to correct or delete your data
  • Unsubscribe from marketing emails at any time (link in every email)
  • Opt out of analytics tracking

To exercise any of these rights, email support@byepoch.com.

Retention

We keep order data for 7 years for tax and legal reasons. We keep marketing data until you unsubscribe.

Security

We use industry-standard encryption to protect your data. No system is 100% secure, but we treat your information as we would treat our own.

Children

EPOCH is not directed at anyone under 16. We do not knowingly collect data from minors.

Updates

We may update this policy. Material changes will be communicated by email if you are a customer.

Contact

For any privacy question, email support@byepoch.com.